Terms of Service

1. Agreement to Terms

Welcome to White City Laundry & Dry Cleaning. These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and White City Laundry ("we," "us," or "our"), concerning your access to and use of our website as well as any related laundry, dry cleaning, and delivery services (collectively, the "Services").

By scheduling a pickup, dropping off garments, or using our website, you agree that you have read, understood, and agreed to be bound by all of these Terms of Service. If you do not agree, you are expressly prohibited from using the Services.

2. Use of Services

We provide professional garment cleaning, commercial linen servicing, and related textile care. By utilizing our Services, you agree to the following:

• You will securely bag your items for pickup and separate dry cleaning from standard wash-and-fold laundry.
• You will check all pockets and remove all items (money, jewelry, pens, cosmetics, etc.) prior to providing garments to us. We are not responsible for damage caused by items left in pockets.
• We reserve the right to refuse service for any items we deem hazardous, heavily soiled with biohazards, or prone to damage via standard cleaning processes.

3. Pickup & Delivery

Our goal is to provide timely and convenient service. Please review our delivery guidelines:

• Scheduling: Pickups and deliveries must be scheduled within our designated service hours and areas.
• Missed Pickups: If a driver arrives for a scheduled pickup or delivery and you or the designated items are unavailable, a missed pickup fee may be applied to your account.
• Unattended Delivery: If you authorize us to leave your laundry unattended (e.g., on a porch or with a concierge), White City Laundry is not responsible for any lost, stolen, or damaged items once delivered.

4. Garment Care & Liability limitations

We exercise the utmost care in cleaning and processing garments entrusted to us and use processes that are best suited to the nature and condition of each individual article. However, we cannot assume responsibility for inherent weaknesses or defects in materials.

• Pre-existing Damage: We are not responsible for pre-existing damage, including weak seams, small holes, or sun fading that becomes apparent after cleaning.
• Care Labels: We follow the care instructions provided on the garment's label. If a garment lacks a care label, it is processed at the owner's risk.
• Missing or Damaged Items: Any missing or damaged items must be reported to us within 48 hours of delivery. In the rare event of damage or loss caused by our facility, our liability with respect to any damaged or lost article shall not exceed 10 times our charge for cleaning that specific article, regardless of brand or condition.

5. Pricing & Payment

All prices for our services are subject to change without prior notice. The final cost of services will be calculated upon weighing or itemizing the garments at our facility.

• Minimum Orders: We may impose a minimum order value for pickup and delivery services. If your order falls below this minimum, you will be charged the minimum rate.
• Payment Method: Payment is due upon completion of the cleaning cycle, prior to or at the time of delivery. We accept major credit cards and authorized digital payment methods.
• Late Fees: Commercial accounts with net terms may be subject to late fees if invoices are not paid by the due date.

6. Unclaimed Items

We strive to return your items as quickly as possible. If we are unable to deliver your items and you do not arrange for pickup or redelivery:

• Items left at our facility for more than 30 days will be considered abandoned.
• White City Laundry reserves the right to donate or responsibly dispose of any garments left unclaimed after 30 days without liability to the customer.

7. User Account & Security

If you register for an account on our platform, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to terminate accounts, remove or edit content, or cancel orders at our sole discretion.